Report a Vulnerability
Reporting
If you believe you have found a security vulnerability, please submit your report to us using the form below.
In your report please include details of:
1. The website, IP or page where the vulnerability can be observed.
2. A brief description of the type of vulnerability, for example; “XSS vulnerability”.
3. Steps to reproduce.
These should be a benign, non-destructive, proof of concept.
This helps to ensure that the report can be triaged quickly and accurately. It also reduces the likelihood of duplicate reports, or malicious exploitation of some vulnerabilities.
What To Expect
After the report has been submitted, we will respond within 5 working days and aim to triage your report within 10 working days. We’ll also aim to keep you informed of our progress.
Priority for remediation is assessed by looking at the impact, severity and exploit complexity. Vulnerability reports might take some time to triage or address. You are welcome to enquire on the status but should avoid doing so more than once every 14 days. This allows our teams to focus on the remediation.
We will notify you when the reported vulnerability is remediated, and we may invite you to confirm that the solution covers the vulnerability adequately.
Once the reported vulnerability has been resolved, we welcome requests to disclose your report. We’d like to unify guidance to those affected, so please continue to coordinate public release with us.
Guidance
You must NOT:
- Break any applicable law or regulations.
- Access unnecessary, excessive or significant amounts of data.
- Modify data in held on AGS Airports systems or services.
- Use high-intensity invasive or destructive scanning tools to find vulnerabilities.
- Attempt or report any form of denial of service, e.g. overwhelming a service with a high volume of requests.
- Disrupt the AGS Airports services or systems.
- Submit reports detailing non-exploitable vulnerabilities, or reports indicating that the services do not fully align with “best practice”, for example missing security headers.
- Submit reports detailing TLS configuration weaknesses, for example “weak” cipher suite support or the presence of TLS1.0 support.
- Communicate any vulnerabilities or associated details other than by means described in the published “security.txt”.
- Social engineer, ‘phish’ or physically attack AGS Airports staff or infrastructure.
- Demand financial compensation in order to disclose any vulnerabilities.
You must:
- Always comply with data protection rules and must not violate the privacy of any data AGS Airports holds. You must not, for example, share, redistribute or fail to properly secure data retrieved from the systems or services.
- Securely delete all data retrieved during your research as soon as it is no longer required or within 1 month of the vulnerability being resolved, whichever occurs first (or as otherwise required by data protection law). Legalities This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause AGS Airports or partner organisations to be in breach of any legal obligations.
Legalities
This policy is designed to be compatible with common vulnerability disclosure good practice. It does not give you permission to act in any manner that is inconsistent with the law, or which might cause AGS Airports or partner organisations to be in breach of any legal obligations.
The information you provide within this form submission will NOT be shared with anyone outside of the AGS Airports Group or outside of the EEA.
The information provided will be used for the sole purpose of investigating the vulnerability you have reported and may influence how we remediate it. Until resolution, some of your information will be stored within our systems (O365 mailboxes) until we delete it. Deletions and retentions will be undertaken on a frequent and regular basis once the information provided has fulfilled its purpose.
You warrant that you will accurately report what you believe you have found and that we may quarantine any attachments you provide in support of those findings in order that we can ascertain no risk to AGS Airports Group systems or servers etc.
We may contact you, using the details you’ve provided, to respond to you or provide/see more information regarding the vulnerability reported.
If you wish to read our full privacy notice, please see https://www.agsairports.co.uk/terms-policies/privacy-notice/